Manager of Visitor Services
The museum is seeking an exceptional problem solver to be Manager of Visitor Services. The Manager of Visitor Services must be someone who can multi-task, troubleshoot, and still be a gracious host who delivers outstanding customer service to museum guests and colleagues. The Manager of Visitor Services ensures the highest level of visitor safety, enjoyment, and experience at the museum. The Manager of Visitor Services is responsible for facilities management, security management, visitor services, and shop support. This position is a five-days-a-week position, involves weekend work, occasional evening work, as well as some holidays. The Manager of Visitor Services must be willing to work a flexible schedule with limited notice and to be on call for emergencies. The position reports to the Director of Retail/Visitor Services.
- Prepares and monitors the annual budget for the building
- Develops and documents all policies and procedures relevant to visitor services, facilities, and security
- Manages maintenance of the facility:
- Oversees regular cleaning and maintenance
- Monitors space for problems (e.g., leaks, lighting outages) and coordinates repairs
- Schedules and supervises outside services (e.g., handyman, window cleaners, exterminators)
- Oversees fire-related facilities maintenance, and maintains all building records and certificates
- Liaises with all museum departments—particularly education, special events, public programs, and membership—to provide appropriate setups and security services for all on-site museum events; updates museum calendar as appropriate
- Attends key museum events
- Liaises with local law enforcement, fire department, and Lincoln Square Business Improvement District (BID)
- Coordinates with Director of Information Technologies on issues with building computers and equipment
- Manages internal and external security force, including training, scheduling, and liaising with outside security force
- Interacts with curators to determine proper security, visitor experience, and technical issues for each exhibition, and trains all staff accordingly
- Liaises with external alarm security service, troubleshoots any issues with alarm systems, and handles fire alarm system certification
- Maintains accurate attendance records and completes weekly attendance report
- Handles visitor concerns, comments, and complaints on site
- Coordinates regular deposits of visitor donations
- Provides backup for regular shop tasks as needed, including on-floor sales and back office operations
- Prepares monthly shop schedules
- Works in shop as weekend supervisor
Note: 60% facility/security and visitor needs, and 40% shop needs
- Bachelor’s degree
- Minimum of 5 years’ experience in hospitality, museum, retail, or security
- Commitment to and enthusiasm for the mission of the American Folk Art Museum
- Impeccable customer service and hospitality skills
- Excellent problem-solving skills
- Strong oral and written communication skills, and ability to work and communicate with people of diverse backgrounds
- Excellent computer skills and ability to problem-solve basic technology issues
- Ability to lift at least 35 lbs. and climb ladders
- Must be highly responsible, reliable, organized, detail-oriented, self-motivated, hard-working, and positive
- Must be available to work a flexible schedule including weekends, evenings, and, to some degree, holidays with limited notice; will also need to be available on call at times
Location: The American Folk Art Museum is located in midtown Manhattan at 2 Lincoln Square, New York, NY 10023. The museum’s administrative office is located in Long Island City, Queens, although the position will operate out of the museum location only.
Hours: Position is full-time with benefits
To apply: Please send cover letter and resume to Stefanie Levinson, Director of Retail and Visitor Services, at firstname.lastname@example.org.
Site Supervisor/Senior Security Officer
The museum is seeking a Site Supervisor/Senior Security Officer to be the leader of the museum’s security team. The Officer will be the face of the museum to visitors and, as such, must be a person of integrity who is skilled in empathy yet has a commanding presence. The Officer is responsible for welcoming visitors, guarding museum property, and maintaining the facility. The Officer will be an ambassador for the museum to every visitor who walks through the museum’s front doors. The Officer will report to the Manager of Visitor Services and support the security team with expertise in hospitality, security, and facilities management.
- Maintains the security of the museum, museum objects, staff, and visitors
- Creates a hospitable, safe, and welcoming environment for all who enter the museum
- Coordinates guard schedules, including drafting monthly schedules, coordinating scheduling needs with Manager of Visitor Services, organizing breaks, and ensuring guards maintain schedules
- Communicates regularly with security force about current calendar and needs
- Trains all new guards (in-house and outside services) and orients them to site
- Provides custodial support for events (tasks include, but are not limited to, table and seating setup and breakdown, as well as cleanup)
- Assists in the maintenance of the facility and other housekeeping responsibilities (tasks include, but are not limited to, sweeping, mopping, cleaning restrooms, vacuuming, and dusting)
- College degree preferred, but not required
- At least 2 years’ experience in hospitality or security
- New York State (NYS) security officer license required; if no license, Officer must complete 16-hour security training course and pass related exam within first four weeks of hire
- New York City fire guard certifications required; if no certifications, Officer must acquire F-03 and S-95 certifications upon hire
- Fluent in English
- Basic computer skills (Microsoft Office)
- Strong oral communication skills, and ability to work and communicate with people of diverse backgrounds
- Excellent problem-solving skills and ability to think on feet
- Ability to learn and retain basic museum information
- Ability to lift at least 35 lbs., climb ladders, and operate machinery (including a genie lift and power washer)
- Ability to stand for 8+ hour shifts (Officer may sit at front desk while on duty)
- Willingness and availability to work weekends, evenings, some holidays with limited notice
- Must be hospitable, outgoing, and enjoy interacting with people
- Must be sensitive to social and cultural differences among visitors and be experienced in serving visitors and customers
- Museum experience a plus
- AED/CPR certification a plus
Location: The American Folk Art Museum is located in midtown Manhattan at 2 Lincoln Square, New York, NY 10023. The Museum’s administrative office is in Long Island City, Queens, although the position will operate out of the Museum location only.
Hours: Position is full-time, hourly. Employee will be scheduled for 40 hours (+/- 2.5 hours) weekly. Potential for more hours during peak seasons and during events with overtime pay.
To apply: Please send cover letter and resume to Stefanie Levinson, Director for Retail and Visitor Services, at email@example.com.
Equal Opportunity Employer
The American Folk Art Museum provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.
The American Folk Art Museum is located at 2 Lincoln Square in midtown Manhattan. The administrative office for the museum is in Long Island City, Queens.
Thank you for your interest in volunteering at the American Folk Art Museum! Volunteers are vital to the success of the museum, contributing countless hours to visitor services, education projects, administrative assignments, and special events. The museum is always seeking energetic and committed volunteers interested in folk art and self-taught artists. While each opportunity requires specific skill sets, every qualified candidate must be dedicated, communicate effectively, possess basic computer skills—including familiarity with the internet—and have a valid email address.
To apply: Please complete the volunteer application form here.
If your skills and qualifications meet our immediate needs, you will be contacted for an interview. If not, your application will be kept on file and you will be contacted if an appropriate position becomes available. Only individuals authorized to work for the museum in the United States will be accepted into the internship program. The museum will consider expressions of interest in providing volunteer services to the museum from non-work authorized individuals.
Volunteer Gallery Guide: Collections & Education Center
The museum is looking for several volunteers to join the museum’s Collections & Education Center team in Long Island City. Gallery guides are knowledgeable, approachable, and stationed in the gallery during public hours. Guides are attentive and responsive to visitor needs, and play a critical role in providing a positive experience to visitors.
Time requirements: Shifts are three hours. Volunteers must commit to two shifts per month.
To apply: Please email your resume to firstname.lastname@example.org.
Volunteer Proofreaders: New York Quilt Project
Quilters─we need you! The American Folk Art Museum is the recipient of an award from the Council on Library and Information Resources (CLIR) to digitize a major collection of quilt-related data. The data comprises more than 6,000 quilts made in New York State prior to 1940 that were documented through The New York Quilt Project, an enterprise spearheaded by the museum over a two-year period during the 1980s. In addition to images of the quilts themselves, data in the archive includes personal stories, histories associated with the quilts and quiltmakers, and information about techniques, patterns, and materials. Once this information is digitized, it will become part of the Quilt Index, an international searchable repository, and will be available online for everyone to study, observe, and enjoy.
The work to digitize this massive quilt archive will take two years. A team of archivists will record and digitize the data, and volunteers are needed to read over the spreadsheets that are created. The work can be off-site; the only requirements are an internet connection, the ability to read Excel documents, and an enthusiasm for quilts!
To apply: Please email Mimi Lester at MLester@folkartmuseum.org.
The museum offers internships for college and university students, graduate students, and emerging professionals interested in museum careers. The goal of an internship is to provide practical experience as well as a general understanding of the role of an individual department within a larger museum setting. Academic internships are by semester or full year. For general internship queries, send a résumé and cover letter to email@example.com, stating the departments you are interested in working in, the skills you bring, and how you hope to contribute to the department.
Curatorial Intern — Fall/Winter 2017–2018 and Spring/Summer 2017
The American Folk Art Museum is seeking a part-time intern for Fall/Winter 2017–2018 and Spring/Summer 2018 for its 20th & 21st Century Self-Taught Art Curatorial Department. Please note that this is an unpaid internship; credit toward class may be given if applicable. Work days and hours are flexible; however, a minimum commitment of six hours per week for at least ten weeks is required. This position is open to students at the graduate level.
- Assist in research for upcoming monographic exhibitions
- Conduct various research projects for the curator (notably, research on artists)
- Produce reports in The Museum System (TMS)
- Organize office materials and records
- Strong organizational skills
- Previous research experience
- Ability to work independently and with acute attention to detail
- Experience with library science and archival best practices (strongly desired)
- Interest in self-taught artists and art history in general
- Computer skills, including experience with Microsoft Office, Excel, and TMS
- Student in art history and/or library science MA program preferred
- Italian native speaker is a bonus (only for one of the projects)
To apply: Please email a cover letter and resume (two pages max.) to the attention of Curator Valérie Rousseau at: firstname.lastname@example.org. Indicate “Curatorial Internship – 20th & 21st Century Self-Taught Art” in the subject line.
Visit the Fellowship page to learn about current opportunities.